Functional Support & Key Worker

PURPOSE OF JOB

 SBHI is seeking a passionate, reliable, and committed Functional Support & Key Worker to assist in the function and delivery of an award winning, high-quality, large Day Service which provides specifically designed supports to individuals living with Spina Bifida and/or Hydrocephalus.

This role focuses on supporting the implementation of HSE New Directions, maintaining accurate and up-to-date records through the Easi-Tool, and completing all related HSE Day Opportunities administrative duties. The role involves working directly with service users to achieve their personal goals, as well as collaborating closely with the programme team and OOS Manager based at the Community Hub in Castleknock, or other designated locations as required. This requires team collaboration to enhance service quality, accessibility, and impact in line with New Directions and Person-Centred Planning.

The ideal candidate will bring strong organisational skills, creativity, and compassion, with the ability to balance hands-on support for participants with administrative, accounts and communication responsibilities. Ideally the candidate will have experience within Disability Day Service provision and an understanding of New Directions Policy.

 KEY RESPONSIBILITIES

• Collaborate with Day Service Manager and team to ensure smooth, safe, person centred daily operations and support to Service Members

• Work directly with service users to achieve the goals outlined in their Person-Centred Plans (PCPs)

• Assist Service Members with daily activities and general personal care in line with national disability policies

• Maintain and update the Easi-Tool and all related documentation

• Develop, update, and review Person-Centred Plans in collaboration with service users, staff, and management.

• Provide administrative support for HSE Day Opportunities reporting and compliance.

• Develop and facilitate interventions and pathways to promote person-centred engagement.

• Identify and report safeguarding concerns in line with SBHI policies and procedures.

• Support service users in daily activities, work tasks, and community participation.

• Complete all elements of the NASS Process accurately and on time.

• Uphold infection-control policies to safeguard service users and staff.

• Maintain professional knowledge through participation in training, workshops, and continuous learning opportunities.

• Ensure compliance with all relevant certification and legislative requirements.

• Support SBHI’s fundraising and awareness initiatives where appropriate.

• Attend respite events, team meetings, and supervision sessions as required.

• Plan, prepare, and facilitate individual and group programmes relevant to the Key Worker role.

• Promote dignity, respect, equality, and independence for all service users.

• Encourage participation in education, training, and employment opportunities suited to each individual’s needs.

• Collaborate with SBHI colleagues across regions and projects, including summer programmes, seminars, and training events.

• Network and advocate on behalf of service users with external agencies, the HSE, and relevant stakeholders.

• Develop and maintain positive working relationships with HSE Day Opportunities staff and other partner organisations.

• Support local SBHI branches where appropriate.

• Contribute to maintaining a positive image of SBHI among members, families, funders, and the wider community.

• Assist service users with non-intimate personal care where required (full training provided).

• Perform any other duties relevant to the role as requested by the Service Manager.

WORKING CONDITIONS

• In Person Day Service Based role with regular direct contact and communication with Service Members, their families and wider supports, and Team Members.

• The busy Day Service is based in Castleknock, Dublin 15 and operates five days per week.

• Will involve occasional evening or weekend hours for events and activities

• Physical activity is involved and is necessary while assisting in Day Service Implementation and supporting all stakeholders involved on any given day.

• Travel to community events or other SBHI services will be required

SKILLS, EXPERIENCE, AND PERSONAL QUALITIES

Essential

• A relevant qualification in social care, education, disability, clinical practice, social work, outreach, or a related field.

• Knowledge of disability legislation, accessibility practices, and GDPR requirements

• Strong organisational and time management skills with attention to detail

• Excellent communication and interpersonal abilities

• Competence in Microsoft Office, Canva, and data management systems (Easitool or equivalent)

• Ability, passion and care to support individuals respectfully with general personal care and tailored plans

• Understanding of safeguarding, confidentiality, and duty of care

• Creative, proactive and positive approach, particularly to Day Service Delivery and problem-solving

• Ability to work independently and or collaboratively as part of a team and with Service Members and their families/wider support

• Ability to work in person in a vibrant and busy environment

Desired

• Experience in Day Service or service delivery, ideally in disability, social care, or community services

• Experience working with people with physical and/or intellectual disabilities

• Knowledge of Easy Read communication and UNCRPD-aligned approaches.

• First Aid and Manual Handling certification (or willingness to undertake)

• Ability to drive with a full clean driving licence